Questions and Answers

[RETURN] What is your refund and return policy?

What is your refund and return policy? For local customers, if items are damaged during shipping or receiving, we ask that customers take pictures of the damaged items. If the...

[DELIVERY] What is your refund and return policy?

What is your refund and return policy? For local customers, if items are damaged during shipping or receiving, we ask that customers take pictures of the damaged items. If the...

[DELIVERY] How much does it cost for delivery?

What is your refund and return policy? We deliver within the GTA to commercial addresses. The minimum order amount is $1,000.00 for free shipping. Please allow for five (5) business...

[DELIVERY] Can we arrange our own shippers to p...

Can we arrange our own shippers to pick-up the order? Yes we have four(4)docks that can receive containers. We ask that you give us two(2)days advance notice of the shipping...

[DELIVERY] How do I order online?

How do I make changes to my order once it’s submitted? For new customers, first register as a new customer at panasiafood.net. You will be contacted via email.  Orders can...

[RETURN] How long do I have to claim a refund ...

How long do I have to claim a refund or return? Returns or refunds must be claimed within 3days of receiving the item. For out-of-town and out-of-province customers, damaged items...